We are so sorry to hear you feel your hair has developed a fault or issue. Please complete the form below and we will get back to you as soon as possible. Before submitting a fault please read the FAQs page as this might help answer your query.

We cannot guarantee the quality of any Spectrum One Hair Extensions with certain products. Aftercare products must be purchased at the time of the hair purchase Please read our FAQs for guidance on the products which are suitable for our hair.

If you are reporting your items as faulty usually a full head return will need to be returned to our Spectrum One Hair HQ for further testing once the form has been complete.

In most cases we will then send the hair to our supplier for investigation (this can be a 3-4 week timeframe to resolve). If the supplier does not discover a fault with the hair then we will return the hair to you.

Any return without a form or accepted return sent first for us to acknowledge will be returned to the sender and no further action will be taken, no exceptions.

This form must be completed in full with images by the account holder that purchased the product. If you are not the salon / account holder please refer back to your client to contact us directly. We can deal only with the salon / account holder when communicating and inspecting any goods that they deem to be faulty.

First Name *

Last Name *

Phone *

Email *

Trade or Retail Customer *

Order Number *

Order Date *

Product *

How many packs are fitted? *

Date Fitted *

Did you have a consultation before fitting? *

Did you receive an aftercare form to follow? *

When did the problem first occur? *

Has the hair been toned or coloured? (Yes/No) *

Has a silver or purple shampoo been used? (Yes/No) *

How many times per week is the hair washed? *

Has heat been applied to the hair? *

If yes, what temperature was applied to the hair?

What aftercare products have been used? *

Please list all products used, (shampoo, conditioner, heat protection, oil, blow-dry cream, mask etc)

Have you purchased SPECTRUM ONE HAIR haircare? *

If yes, please provide us with the order number.

How is the hair worn to sleep? *

How is the hair worn on an average day? *

Has the hair been exposed to sunbeds or UV rays? *

For Trade Customers - Have you seen the clients hair in person? *

Has the hair received treatment using full SPECTRUM ONE HAIR Haircare? *

Please describe in detail the reported fault *

Please Upload Images of Reported Fault, Completed Consultation Form & Evidence of Haircare Used. *

(one photo minimum)

Swatches

Swatches