Frequently Asked Questions
Please find our frequently asked questions below. If there is anything we haven’t covered please do not hesitate to email us on email@example.com
Royal Mail Special Delivery by 1pm - if you order before 3pm Monday - Thursday you will receive your order the next day before 1pm. If you order after 3pm Thursday you will receive your parcel on Monday before 1pm.
Royal Mail Saturday Special Delivery - if you order before 3pm on Friday and select this option you will receive your order the next day before 1pm.
Royal Mail Tracked 48 - usually delivered within 2-3 working days from dispatch. Tracked 48 has a delivery aim of two days for over 94% of Royal Mail postcodes.
Collection: You can order for collection from our salon in Haslingden. Orders are ready for same day collection Monday - Friday if ordered before 4:30pm. Any orders made over the weekend will be ready to collect from the following Monday from 9:30am.
Spectrum One Hair Extensions last at LEAST 9 months with the CORRECT aftercare. The correct aftercare is explained in our Do's and Don'ts which are sent out in every order placed. You must use a PROFESSIONAL hair care range on your Spectrum One Hair we recommend a moisture or hydrate range such as Nine Yards Moisture, Joico Hydrasplash, Neal & Wolf HYDRATE, INNOluxe. Never use a repair, moisture, natural/raw range on your hair extensions as they usually contain high levels of protein which are not good for hair extensions.
Yes! All of our hair is double drawn - meaning all extensions are the same thickness from root to tip, they are cuticle correct and are 100% Human Hair of the highest quality.
Yes, all of our hair is 100% human Remy, hair and has been ethically sourced. No artificial or animal hair is used in our extensions meaning they are natural to look and feel as well as long-lasting. Our hair is Remy hair which means the cuticles of the hair are still intact, facing in the same direction.
You must use only PROFESSIONAL products on your hair extensions & these must be sulphate and paraben free. These must also be from a colour and moisture range. No damage, volume and repair ranges
Here are a few Shampoo’s & Conditioners we recommend:
Nine Yards – We recommend using the moisture range in this range. We do have this available on our website.
Joico - Moisture Range e.g. Hydrasplash.
Alterna - Caviar Moisture.
O&M - Maintain The Mane.
INNOluxe - Saved and Platinum range.
Neal & Wolf - HYDRATE range.
We do not recommend using shop bought brands such Tresemme.
Within the Olaplex brand you can use the Olaplex Number 3 treatment but we do not recommend to use their shampoo and conditioner as the protein content is too high which causes damage to the extensions.
Some products contain too many natural ingredients which have too much protein in - causing the hair too shed, discolour and dry out. Ensure the products don't contain alcohol and are sulphate and paraben free.
For anymore information or to check which products you can or can’t use please ring us on 01706 551770, email firstname.lastname@example.org or DM us on Instagram or Facebook.
We do not recommend swimming with Spectrum Tapes. When swimming with weft or I-Tip hair we always advise to cover the hair in conditioner prior to protect the hair from chlorine damage. Always wash and dry hair immediately after swimming never leave your bonds wet for a period of time.
Never apply home dyes to your hair extensions.
If you do want to colour your hair extensions any colouring or toning should be carried out by a professional. Never use anything over a 4% when colouring, never apply a permanent colour to the extensions. Ensure all colour is thoroughly rinsed and treatment applied afterwards. Never bleach or high lift tint extensions and do not apply any colour or products to the tip of the hair. Please note if extensions are toned or coloured they are no longer covered under Spectrum One’s guarantee policy.
Yes, hair can be worn up but we do not recommend to wear hair too tight. Tying the hair too tight can damage the bonds and lead to pulling the extensions out. Tight ponytails are also not good for your natural hair as the stress from traction can cause hair loss.
We recommend to wear hair in a mid to low pony tail or plait. Always sleep with your hair in a loose side plait to protect the hair.
No, there is no heat, fusion or damage to your own hair with Spectrum One Hair Extensions. Providing your stylist is a Spectrum One Qualified stylist and all aftercare steps are followed there shouldn't be any damage. Hair should never be left in longer than recommended as this will cause damage to your own hair. So make sure to get in for your refits at the recommended time!
Please check your tracking for any order delivery updates. You will get an email with your tracking number on once it has been fulfilled by us. If you can't find your tracking number please check your junk box too.
If you are still struggling please email: email@example.com with your name and order number for help.
We like to triple check our orders before they are sent out to avoid any errors but sometimes our team makes mistakes! Make sure to double check your package and if you are still missing a product please contact us and one of our team will get this sorted for you.
Yes you can use heat tools on the hair extensions but you MUST use a good heat protector beforehand. We recommend blow-drying your hair on a medium heat and using a cool heat on the top of the bonds. When using curling / straightening tools the temperature must be 180 degrees or lower.
The packs you need depend on what you want! If you are wanting to just add thickness to your hair we would say 1-2 packs of our Tape, I-Tip and Nano hair extensions or 1-2 packs of 50gram weft will do this. For adding length and thickness to your hair we usually say:
4-5 packs for tapes
4-6 packs for Nanos or I-Tips.
3-4 packs of 50gram wefts.
This all depends on your own hair thickness so we would recommend talking to your hair stylist about how many packs/ grams you need!
All aftercare is set out on our dos and don'ts sheets which you can find on the aftercare tab on our website.
But overall to care for your hair the best you need:
- A professional shampoo & conditioner (paraben and sulphate free, a moisture or hydrate range)
- A good heat protector.
- A good oil to keep your hair extensions hydrated.
- A mask to apply once a week.
- A leave-in conditioner.
You can find some recommended products in the FAQs. If you want to ask for some more recommendations please just ask! You can easily ask us a question via DM on our Instagram Page.
Looking after your hair on holiday is super important. When going abroad there are factors that can cause problems for your extensions such as chlorine, salt water, suncream, hardwater, UV Rays.
Make sure to take a Malibu C hardwater wellness kit on holiday with you to protect your hair from the hard water when washing it & also from the suncream. Make sure to keep your hair tied up and out of the way of suncream and pool or sea water. You can purchase one here.
Yes you can use purple shampoo on the hair extensions but if left on too long they can turn the extensions purple.
We recommend Fudge Purple Shampoo, INNOluxe platinum, Nine Yards purple shampoo.
Feel free to message us and check that yours is ok for use on extensions! DM us the name of the brand and product on Instagram for a quick reply!
Colour fade can happen, just like on our natural hair pigments fade overtime! We book in to have our own hair coloured or for a refresh and sometimes the hair extensions need the same! This is not a fault with the hair just a natural process that can't be avoided.
Hair extensions colour can fade due to many factors such as heat on the hair, products that are used. If you feel like your colour has faded quite a lot compared to your new freshly coloured natural hair your professional hair stylist can always colour or tone the hair. Check the FAQ above about colouring for more information!
Orders are placed online through our website. We do not take phone orders. You don't have to have an account to order with us but professional hairdressers can open a Trade Account to access extra products.
If your order hasn't been dispatched most of the time we can amend/ cancel it for you. However, in some cases we may not be able to if it has already left our warehouse. You can return the order to us once received to then order the correct product or to get a refund.