REFUND OR EXCHANGE
For returns or exchanges please read below:
We are happy to refund your purchase within 30 days of delivery if the colour is not suitable providing that the product is returned with the hygiene stick sealed and in the original condition. With our synthetic hair range, the colour is clearly visible through the plastic packaging. We do not take exchanges as it is much more efficient to place a new order and return the unwanted items (same 30day rule applies for exchanges).
If you are not 100% satisfied with your purchase, you can return the product and get a full refund (not including postage charge) .
Please note we do not accept returns if goods have been opened. Any returns must be agreed by Spectrum One before goods are to be returned. If the hair has been removed from the original packaging (synthetic) or the security ties have been removed or goods are taken off the backboard, the goods WILL NOT be accepted. If goods are returned not in original condition and are not in resale condition goods will not be credited or replaced.
For hygiene reasons we cannot accept the return of products which have been worn or with the seals broken, even if this is to check suitability. Items must be returned in their original packaging, still attached to the product backing card and with any packing and hygiene seals intact where appropriate. Our products come in packaging which allows the checking of the colour suitability.
Please note that we offer a colour matching service for customers to use before purchasing, to ensure the perfect match to your new locks.
Where to send and how?
Please email email@example.com or call 01706 551770
Please send all returns to: Spectrum Office, 16 Deardengate, Haslingden, BB4 5QJ.
We recommend using a tracked/ signed for delivery for your own protection.
The cost of return delivery will not be accepted by Spectrum One Hair and Shipping expenses are to be covered by the buyer.
The product when being sent should be connected to its backboard, in its clear plastic cover and inside the box or clear packet. Please ensure you package the hair so it is does not get damaged e.g. in the appropriate postage bag and the products not folded.
Please note: we cannot accept responsibility for any product that is not received in our returns centre, please keep your proof of return, so you can dispute delivery with the courier used.
Therefore, if you send a parcel untracked and we do not receive it, we cannot accept liability and will not be able to process your return.
Our ‘Get Glam’ synthetic products can only be heated in moderation up to 180°, synthetic hair extensions cannot be coloured.
We do not guarantee the use of our hair extensions whilst on holiday or in warmer climates for various reasons, including discolouration of the hair when coming into contact with swimming pool chlorine and the hair drying out through excess heat. We strongly advise all customers using hair extensions avoid both chlorine and sea water as this can damage hair and hair colour.
Spectrum One Hair Extensions will not be liable for additional expenses due to faulty goods e.g. removal or re-application costs. We recommend that a qualified professional applies any professional hair extensions and that customers are to have a consultation before any permanent extensions are fitted.
Under the Distance Selling Regulations Under the Consumer Contracts Regulations your right to cancel an order starts the moment you place your order, you have the right to cancel your order before your order has been dispatched for a full refund. All cancellations must be emailed to firstname.lastname@example.org or call 01706 551770.
If your goods received are faulty please email email@example.com . In order to deal with your case we will need you to provide your order number, name, address, items on the order and the reason for return.
I received the wrong item
If you have received an item that was not on your original order please contact via email firstname.lastname@example.org . In order to deal with your case we will need you to provide your order number, name, address, items on the order and we will be in touch as soon as possible to rectify the order.
I am not happy with my purchase
If you are not happy with the product, please email email@example.com quoting your order number and explaining any issues you have. In most cases if there is a technical issue with the hair extensions we will request that you send the hair to us for us to send to our supplier for investigation (this can take 3-4 weeks to resolve). If the supplier do not discover a fault with the hair then we will return the hair to you.