Refund or exchange
If you are not 100% satisfied with your purchase, you can return the product and get a full refund (not including postage charge) or exchange the product for another one, be it similar or not.
You can return a product for up to 14 days from the date you purchased it. Please note we do not accept returns if goods have been opened. Any returns must be agreed by Spectrum One before goods are to be returned. The cost of return delivery will not be accepted by Spectrum One Hair and Shipping expenses to be covered by the buyer. If the hair has been removed from the original packaging or the security ties removed the goods WILL NOT be accepted. If goods are returned not in original condition and are not in resale condition goods will not be credited or replaced.
The hair should be connected to its backboard, in its clear plastic cover and inside the box or clear packet. Please ensure you package the hair so it is does not get damaged e.g. in the appropriate postage bag.
Please email firstname.lastname@example.org or call 01706 551770
Under the Distance Selling Regulations Under the Consumer Contracts Regulations your right to cancel an order starts the moment you place your order, you have the right to cancel your order before your order has been dispatched for a full refund. All cancellations must be emailed to email@example.com or call 01706 551770.
If your goods received are faulty please email firstname.lastname@example.org . In order to deal with your case we will need you to provide your order number, name, address, items on the order and the reason for return.
I received the wrong item
If you have received an item that was not on your original order please contact via email email@example.com . In order to deal with your case we will need you to provide your order number, name, address, items on the order and we will be in touch as soon as possible to rectify the order.