Please see our Frequently Asked Questions below, if there is anything we haven’t covered please do not hesitate to email us on enquiries@spectrumonehair.com

Spectrum One Hair will need to be rotated as advised by your stylist depending on the application system you have. As Spectrum One hair is 100% human hair your extensions will be reusable time and time again if aftercare instruction are followed correctly. Your stylist will offer a rotation service in which all extensions will be removed and refitted.

Yes All of our hair is double drawn meaning all extensions are the same thickness from root to top, cuticle correct and 100% Human Hair of the highest quality.

Yes all of our hair is 100% human and has been ethically sourced. No artificial or animal hair is used in our extensions meaning they are natural to look and feel as well as long-lasting.

We do not recommend swimming with Spectrum Tapes. When swimming with weft or itip hair we always advise to cover hair in conditioner prior to protect the hair from chlorine damage. Always wash and dry hair immediately after swimming never leave your bonds wet for a period of time.

Never apply home dye’s or toners to your hair extensions. Any colouring or toning should be carried out by a professional. Never use anything over a 4% when colouring, never apply a permanent colour to the extensions. Ensure all colour is thoroughly rinsed and treatment applied afterwards. Never bleach or high lift tint extensions and do not apply any colour or products to the tip of the hair. Please note if extensions are toned or coloured they are no longer covered under Spectrum One’s guarantee policy.

Yes, hair can be worn up but we do not recommend to wear hair up high as this will create tension to your own hair and may cause damage, we recommend to wear hair in a mid to low pony tail or plait.

No, there is no heat, fusion or damage to your own hair with Spectrum One Extensions. Providing your stylist is a Spectrum One Qualified stylist and all after care steps are followed. Hair should never be left in longer than recommended as this will cause damage to your own hair.

Pay later in 30 days

Frequently Asked Questions

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than190,000 online stores. Over 80 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Pay later in 30 days work?

Once your order is confirmed, you’ll receive an email with payment instructions within two days from Klarna. You’ll then have 30 days to try on your order and onlypay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at​ www.klarna.com/uk

Am I eligible for Pay later in 30 days?

To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. Whenchoosing Pay later in 30 days, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 30 days?

Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 orover, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name and accurate address details and shipping to yourregistered billing address. All orders are assessed individually. Just because you have had Pay later in 30 days before does not mean it will be offered for everyorder and in turn, as it is denied does not mean it will be denied for all future orders.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible toother lenders. Neither Klarna nor Spectrum One Hair will run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 30 days?

Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithmsthat are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able tocomplete your order by paying by credit or debit card at the checkout.

What are my payment options with Klarna?

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goodsonce you have received them via credit card or debit card.

What happens if I cancel or return my order?

As soon as Spectrum One Hair have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.

What happens if I don’t pay for my order?

Payment is due 30 days after the item is shipped. To help you pay on time, we’ll alert you two days before payment is due – you’ll receive email reminders to pay –and, if very late, we’ll also send you a text or letter, too. Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ products even if you havefailed to pay on time.I have been asked to go to the Klarna site. Is this correct?If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you cansettle your payment with your credit or debit card.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobilenumber or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It’s very importantthat you give us the correct details, as otherwise you will not receive the payment information.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Spectrum One Hair. All transactions take place via connectionssecured with the latest industry standard security protocols.

Can I pay before the due date?​

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow theinstructions on this email to pay for your order.

Have you received my payment?

If you pay by card, [MERCHANT] will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the emailaddress that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your orderand payments by logging in to ​www.klarna.com​.

What happens to my statement, when I’ve returned the goods?

Once Spectrum One Hair has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you’ve made a partial return. With a full return, your statement will be closed.I’ve received a statement, but I’ve not yet received my goods.You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Spectrum One Hair to check ondelivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.I have cancelled my order.

How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.I have asked for a refund.

How will I be refunded?

If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce thestatement or cancel it completely.I haven’t received an email with my statement/payment information.If you do not have your statement number to hand you can log in at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

I still have questions regarding payment, how can I get in touch?

Visit ​Klarna’s Customer Service page​ for a full list of FAQ’s, live chat and telephone options.

For any FAQ’s relating to Klarna please follow this link.

How does Pay later in 3 interest-free instalments work?

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment willautomatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Spectrum One Hair and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.

Am I eligible for Pay later in 3 interest-free instalments?

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject toyour financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and itemavailability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name andaccurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarnapayment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you’ll need to provide your mobile phone number, email address, currentbilling address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It’svery important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible toother lenders. Neither Klarna nor Spectrum One Hair run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 3 interest-free instalments?

Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment optionis automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the onlinestore, previous order history and item availability.

What are my payment options with Klarna?

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment istaken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.

What happens if I cancel or return my order?

As soon as Spectrum One Hair have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Spectrum One Hair from the debit or credit cardyou entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collectpayment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment. Your credit score will not be impacted byusing Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.

I have been asked to go to the Klarna site. Is this correct?

You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/uk.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Spectrum One Hair. All transactions take place via connectionssecured with the latest industry standard security protocols.

Can I pay before the due date?

No, this is not currently possible for Pay later in 3 interest-free instalments.

Have you received my payment?

Klarna will notify you via email and push notification when a payment is due and when this has successfully been collected, or in the unlikely event of your paymentfailing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at ​www.klarna.com/uk​.

What happens to my statement, when I’ve returned the goods?

Once Spectrum One Hair has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted paymentschedule will be sent to you by Klarna if you’ve made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.

I’ve received a statement, but I’ve not yet received my goods.

In the event that your goods have not been received please call Spectrum One Hair to check on your order and delivery status. You can also contact Klarna’s CustomerService so that we can postpone the due date on your payment.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

I haven’t received an email with my statement/payment information.

You can log in at​ www.klarna.com/uk​, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit ​Klarna’s Customer Service page​ for a full list of FAQ’s, live chat and telephone options.