Refund or exchange

Please note we do not accept returns if goods have been opened. Any returns must be agreed by Spectrum One before goods are to be returned. The cost of return delivery will not be accepted by Spectrum One Hair and Shipping expenses to be covered by the buyer. If the hair has been removed from the original packaging or the security ties removed the goods WILL NOT be accepted. If goods are returned not in original condition and are not in resale condition goods will not be credited or replaced.

Please email orders@spectrumonehair.com


Order Cancellations

Under the Distance Selling Regulations Under the Consumer Contracts Regulations your right to cancel an order starts the moment you place your order, you have the right to cancel your order before your order has been dispatched for a full refund. All cancelations must be emailed to orders@spectrumonehair.com


Faulty Items

If your goods received are faulty please email sales@spectrumonehair.com in order to deal with your case we will need you to provide your order number, name, address, items on the order and the reason for return.

I received the wrong item

If you have received an item that was not on your original order please contact please email sales@spectrumonehair.com in order to deal with your case we will need you to provide your order number, name, address, items on the order and we will be in touch as soon as possible.